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Terms of Use

Last updated: 13 October 2026

Acceptance of Terms

By accessing or using SCNE, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this application.

SCNE is operated by SCNE Influence Technologies FZCO, a free zone company licensed by the Dubai Integrated Economic Zones Authority (licence no. 86459), of Premises DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, UAE ("SCNE", "we", "us").

These Terms work together with our Privacy Policy. If you operate a business or venue on SCNE, the separate SCNE Partnership Agreement also applies to you. Paid SCNE+ memberships are additionally governed by the SCNE+ Terms.

Eligibility & User Accounts

To use SCNE, you must:

  • Be at least 18 years old (or older, where the law in your jurisdiction sets a higher age)
  • Provide accurate and complete information, including your age range when you register and, if we ask for it later, your date of birth
  • Maintain one account only, and keep your account credentials secure
  • Notify us immediately of any unauthorised use of your account

Some venues, events, and experiences carry their own age restrictions (for example, 21+ at licensed or alcohol-serving venues, in line with UAE law and venue policy). Meeting SCNE's minimum age does not entitle you to access age-restricted venues or events.

Acceptable Use

You agree not to:

  • Use the app for any unlawful purpose
  • Harass, abuse, or harm other users
  • Post false, misleading, or inappropriate content
  • Attempt to gain unauthorised access to the system
  • Interfere with the proper functioning of the app
  • Create multiple accounts or impersonate others
  • Scrape, copy, or harvest data or other users' personal information from the Platform
  • Obtain, transfer, or redeem loyalty points or gift cards by fraud or other improper means

Your Content

You are responsible for all content you post. You retain ownership of your content, but you grant SCNE a non-exclusive, royalty-free licence to host, display, and distribute it for the purpose of operating the Platform and promoting it within the Platform. Any use in SCNE's marketing outside the app is covered by the next paragraph. You confirm you have the rights to any content you upload.

We will not use your name, photo, username or content in SCNE adverts, on our social media accounts, or in other marketing outside the app without asking you first. For example, we will ask before we reshare a post in which you tagged SCNE.

We reserve the right to remove content that violates our guidelines, including but not limited to:

  • Offensive or inappropriate material
  • Spam or promotional content
  • Content that infringes on intellectual property rights
  • Personal information of others without consent

Venues, Partners & Events

SCNE connects users with venues, partner businesses, and events. We are not responsible for:

  • The quality, accuracy, or safety of venues or events listed on the platform
  • The actions of other users, venues, partners, or event organisers
  • Any dispute between you and a venue, partner, or other user
  • Event cancellations, changes, pricing, or entry decisions, which are controlled by the venue or organiser

Any booking, purchase, entry, or transaction you make at a venue is a matter between you and that venue.

Partner Brands & Our Marketing

Business names and logos. The names, logos, trade marks, photos and other content of the businesses shown on SCNE belong to their owners. Partners have given SCNE permission to show theirs under the SCNE Partnership Agreement. Other businesses, for example a venue named in an event that a host or community has posted, are named only to identify them, and naming them does not mean that they are connected with SCNE or endorse it. Using SCNE does not give you any right to use any of these names, logos or trade marks.

Where listings come from. Partner listings, offers, menus, prices, opening hours and events come from the partners, or are added by SCNE on a partner's behalf using information the partner gives us. Other listings come from the hosts, promoters and communities that post them, or are added by SCNE. Each partner is responsible for its own listings and for honouring its offers.

What "partner" means. A partner is an independent business that has agreed to the SCNE Partnership Agreement and may offer benefits to members. Calling a business a partner, listing it or featuring it does not create a legal partnership, and it is not SCNE's guarantee of that business, its premises or its offers.

How we feature partners. SCNE may feature partners, their venues, events and offers in the app, on our websites, in our emails and notifications (in line with your notification settings), and on our social media accounts. Placements a partner pays for in the app, such as Spotlight, are labelled "Sponsored".

SCNE's name and logo. SCNE's name, logo and app belong to SCNE. No one may use SCNE's name or logo, or a partner's, to suggest a connection with SCNE or a partner that does not exist. Partners may use SCNE's name and logo only as the SCNE Partnership Agreement allows.

If you are a partner. The SCNE Partnership Agreement sets out how SCNE may use your name, logo and content in the app, on our websites, on social media and in our other marketing, how you can ask us to stop, and what happens when the partnership ends. If these Terms and the Partnership Agreement differ on any of these points, the Partnership Agreement applies.

Photos of people. If you appear in a photo or video that SCNE has published in the app, on our websites or on our social media accounts and you want it removed, email privacy@scne.ae with a link or a screenshot. We will take it down from the places we control within 2 business days.

Loyalty Points

SCNE provides a technology platform that tracks loyalty points (sometimes called "rewards" or "venue points") issued by participating venues. By using the SCNE Wallet you acknowledge:

  • Loyalty points are issued and managed by each participating venue, not by SCNE.
  • Points are venue-specific — earned at a venue and redeemable only at that venue, similar to a coffee-shop stamp card or hotel-loyalty programme.
  • Points have no monetary or cash value, are not redeemable or exchangeable for cash, and are not transferable for value to third parties.
  • Points may expire per the issuing venue's terms.
  • If a venue ceases participation in SCNE, closes, or otherwise stops honouring its loyalty programme, any unredeemed points at that venue may be forfeited.
  • SCNE acts solely as a technology platform and is not responsible for the issuance, value, expiry, or redemption of loyalty points. Disputes concerning point balances or redemption must be resolved between you and the issuing venue.

Loyalty points on SCNE are not stored value, electronic money, a payment instrument, or any regulated financial product under UAE Central Bank regulations.

Gift Cards

From time to time a participating venue may issue you a gift card as a promotional incentive to visit and redeem at that venue. By accepting a gift card you acknowledge:

  • Gift cards are issued by the venue, not by SCNE, and cannot be bought or sold by users on the Platform.
  • Gift cards are venue-specific and redeemable only at the issuing venue, for goods or services.
  • Gift cards have no cash value, are not money, stored value, or a payment instrument, are non-transferable, and are never redeemable or refundable for cash.
  • Gift cards may expire per the issuing venue's terms, and may be forfeited if the venue ceases participation or closes.
  • SCNE provides the technology only and is not the issuer and not responsible for any gift card's value, expiry, or redemption. Disputes must be resolved between you and the issuing venue.

Tickets & Purchases

Some events sell tickets or take paid RSVPs through SCNE. When you buy a ticket:

  • Tickets are sold by the venue or event organiser, not by SCNE. SCNE provides the technology and processes the payment (via Stripe) on the organiser's behalf.
  • A non-refundable booking fee may be added at checkout and is shown before you pay. Ticket prices are set by the organiser.
  • All sales are final. Tickets are non-refundable except where required by law or where the organiser chooses to offer a refund. Refunds, exchanges, cancellations, and entry decisions are the organiser's responsibility and must be resolved with them.
  • If an event is cancelled, postponed, or changed, the organiser is responsible for any refund. SCNE is not the organiser and is not liable for the event or its delivery.
  • Tickets are personal to the buyer, may be limited per person, and entry remains subject to the venue's terms (age limits, dress code, capacity, and applicable law).
  • Your ticket QR is your entry pass — keep it secure. SCNE is not responsible for tickets shared, lost, or duplicated by others.

Personalisation & Matching

SCNE uses information you provide — including your profile details and any optional personality or preference inputs (such as your SCNE personality results) — to personalise venue, event, and community recommendations and to power matching features. Providing personality inputs is optional, and how this data is used and stored is governed by our Privacy Policy.

Marketing Communications

SCNE will only send you marketing messages from a venue if you have given explicit marketing consent and have checked in at that venue. You can withdraw consent — globally or for a specific venue — at any time, and future marketing sends will stop. Your personal contact details are not shared with venues. This is handled in line with UAE Federal Decree-Law No. 45/2021 (the Personal Data Protection Law) and our Privacy Policy.

SCNE+ Subscriptions

SCNE+ is an optional paid membership governed by the separate SCNE+ Terms. Membership is billed monthly via our payment processor (Stripe) and renews automatically until cancelled. You can manage or cancel your membership anytime from Settings → Manage membership. Except where required by law, fees are non-refundable.

Platform Availability & Limitation of Liability

SCNE is provided on an "as is" and "as available" basis, without warranties of any kind. We do not guarantee that the Platform will be uninterrupted, secure, or error-free, and we may modify, suspend, or discontinue features, or experience outages, at any time. Downtime or unavailability does not entitle you to any refund or compensation.

To the maximum extent permitted by law, SCNE shall not be liable for any indirect, incidental, special, or consequential damages, or for loss of data, profit, or goodwill, arising from your use of the application. Our total aggregate liability to you is limited to the amounts (if any) you paid to SCNE in the 12 months before the event giving rise to the claim.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under the laws of the UAE, including liability for fraud, gross negligence, or death or personal injury caused by negligence.

Indemnification

You agree to indemnify and hold SCNE harmless against any claims, losses, or expenses arising from the content you post, your breach of these Terms or any applicable law, or your interactions with venues, partners, or other users.

Termination

You may stop using SCNE at any time. We may suspend or terminate your account if you breach these Terms, engage in fraudulent activity, or behave in a way that is harmful to other users. Provisions that by their nature should survive termination — including those on loyalty points, gift cards, limitation of liability, indemnification, and governing law — will continue to apply.

Governing Law & Disputes

These Terms are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Dubai, and you submit to the exclusive jurisdiction of the courts of Dubai for any dispute arising out of or in connection with these Terms.

Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the app after changes constitutes acceptance of the new terms.

Contact Us

If you have any questions about these Terms of Use, please contact us at legal@scne.ae

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